1. Skype Problem With Microsoft Account
2. Mac Skype Microsoft Account Login Problems
3. Mac Skype Microsoft Account Free
4. Link Skype Account To Microsoft Account
5. Skype And Microsoft Account Merge
6. Skype Mac Ohne Microsoft Account

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After the Lync for Mac 11 installation program downloads to your Mac, go back to the Skype for Business page, and choose Lync for Mac 2011 update. At the Microsoft download center, choose Download to download the Lync for Mac 2011 update program onto your Mac. Feb 05, 2020 Skype for Business on Mac is the all new client that provides great communication experiences for Apple users. Features like one-click join, edge-to-edge video, and full screen sharing give you a superior Skype Meetings experience.

Sign out of Skype for Business on Mac. On the menu bar, click Skype for Business, and then click Sign Out. After you sign out, you cannot send or receive messages, and you appear offline to other people. Recommend that you reinstall Skype for Business on Mac. Can't search Skype directory. Skype for Business on Mac users can't search the Skype directory, although you've enabled this functionality for your organization. However, Skype for Business on Mac users can communicate with Skype users if they know the Skype user's Microsoft account. How to Delete Skype Account (on Desktop or Mobile) Permanently. You want to learn how to delete skype account permanently, don’t you? After all, you are on this page, reading the guide and searching for the next steps. Documents Microsoft User Data Microsoft Lync Data. Start Lync for Mac, and then sign in to Skype for Business Online. On the Lync for Mac menu, click Preferences, click Account, and then clear the Use Microsoft Exchange for managing personal information check box. Note You must perform step 3 quickly after you sign in.

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Introduction

This article contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online (formerly Lync Online). It also discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files and system information for Lync for Mac issues.

Procedure

Before you troubleshoot

First, make sure that users follow the correct steps when they sign in to Skype for Business Online. If users are signing in to Skype for Business Online correctly and the issue persists, use one or more of the other methods later in this article to troubleshoot the issue, as appropriate for your situation.

Note

To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed. If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. You can find the latest update at Update for Lync for Mac 2011.

Make sure that users follow the correct steps when they sign in to Skype for Business Online

To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:

1. Start Lync for Mac.

2. Enter your email address, user ID, and password.

3. Next to Sign in as, select the presence status that you want to display after you sign in.

4. If you want to save your credentials, click to select the Remember my password check box. Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires.

5. To configure additional options for connecting to Skype for Business Online, click Advanced. You can configure the following options:

   • Automatic Configuration: In most cases, this is the correct setting. If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration.

   • Manual Configuration: Select this option if automatic configuration is failing, and specify the following values:

     • Internal server name: sipdir.online.lync.com:443
     • External server name: sipdir.online.lync.com:443

   • Kerberos authentication:Leave this option cleared. Office 365 uses the Microsoft Azure AD authentication system for authentication.

If you still can't sign in

The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online.

Error	Cause	Type	Resolution
The service might not be available, or you might not be connected to the Internet. Make sure the server is available. Also, make sure your network connection cable is securely connected.	This issue may occur if Lync can’t detect a suitable Lync Server.	Client	To troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section.
Lync was unable to sign in. Please verify your logon credentials and try again. If the problem continues, please contact your support team.	Various causes.	Client	To troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section.
The user name, password, or domain appears to be incorrect. Ensure that you entered them correctly. If the problem continues, please contact your support team.	This issue may occur in scenarios in which a federated user tries to sign in, and this user has a password that's longer than 16 characters.	User Account	To troubleshoot this issue, see the Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters section.
EXC_BAD_ACCESS	This issue may occur if Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online.	Client	To troubleshoot this issue, see the Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error or Clear cached data and corrupted certificates in Lync sections.

Troubleshoot Lync for Mac issues

Use one or more of the following methods, as appropriate for your situation.

Users may be unable to sign in unless they first use an incorrect sign-in address

1. Try to sign in to Skype for Business Online by using an incorrect sign-in address. That is, a sign-in address that you know won't work. For example, EmailAddress @contoso.com.

   Note

   When you do this, sign-in will fail. This is expected behavior.

2. After the sign-in fails, sign in by using the correct sign-in address. For example, EmailAddress@contoso.com.

If Lync for Mac stops working after an Internet connectivity issue, flush the DNS cache

To flush the DNS cache, do one of the following, depending on the version of Mac OS that you're running:

• If you're running Mac OS X 10.5, Mac OS X 10.6, or Mac OS X 10.7 Lion, start Terminal, and then run the following command: dscacheutil -flushcache
• If you're running Mac OS X 10.4 Tiger, start Terminal, and then run the following command: lookupd -flushcache

Clear cached data and corrupted certificates in Lync

First, delete the following folders:

• Users/Home Folder/Library/Caches/com.microsoft.Lync
• Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History

Then, delete any corrupted or cached certificates. To do this, follow these steps:

1. Open the Keychain Access certificate management utility. To do this, in Finder, click Applications, click Utilities, and then click Keychain Access. Or, search for Keychain Access by using Spotlight.

2. In the left pane, click login, and then click Certificates.

3. In the right pane, find a certificate that's named Unknown or Communications Server, select it, and then delete it.

   Note You may have to unlock your keychain by using your password.

4. Close Keychain Access.

5. Restart Lync for Mac.

Skype Problem With Microsoft Account

Important

Before you perform the next step, try reproduce the issue by using a new test user account. If the issue doesn't repeat in the new account, then follow these steps:

1. Open Keychain Access Preferences, and then click Reset My Default Keychain.

2. Open Finder, locate the following folders, and then delete them:

   /Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync Data

   /Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync History

Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters

Organizations that have on-premises customer password policies may allow for passwords to exceed 16 characters. By default, the password policy in Office 365 restricts passwords to 16 characters or less. Because of the Windows Challenge/Response (NTLM) authentication mechanism in the Mac OS, passwords that are longer than 16 characters aren't recognized correctly, and this causes sign-in to fail.

Mac Skype Microsoft Account Login Problems

To work around this issue, the user should change his or her password to be 16 characters or less.

Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error

This error message usually occurs when Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online. This scenario isn't supported in Skype for Business Online. For the best experience, you should use both Skype for Business Online and Exchange Online. However, if that isn't an option, follow these steps as a potential workaround:

1. Open Finder, locate the following folder, and then delete it:

   DocumentsMicrosoft User DataMicrosoft Lync Data

2. Start Lync for Mac, and then sign in to Skype for Business Online.

3. On the Lync for Mac menu, click Preferences, click Account, and then clear the Use Microsoft Exchange for managing personal information check box.

   Note You must perform step 3 quickly after you sign in.

Collect log files and system information for Lync for Mac issues

To collect log files and system information for Lync for Mac issues, follow these steps:

1. Verify the version of the operating system that's used.

2. Verify the error message that's returned.

3. Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps:

   1. On the Lync menu, click Preferences, and then click General.
   2. Under Logging, click to select the Turn on logging for troubleshooting check box.

4. Exit Lync for Mac, and then restart Lync for Mac to create a log file.

5. Reproduce the issue.

6. Turn off logging for troubleshooting. To do this, follow these steps:

   1. On the Lync menu, click Preferences, and then click General.
   2. Under Logging, clear the Turn on logging for troubleshooting check box.

7. Collect the log files for Lync for Mac. To do this, follow these steps:

   1. On the menu bar in Finder, click Go, and then click Go to Folder.

   2. In the Go to the folder box, type the path of the logs folder. For example, type /user//library/logs. Then, click Go.

      Note

      If you have selected the option to Check Automatically, the updater box will pop up when Visual Studio for Mac is open to let you know that new updates are available. New downloads will start downloading automatically to your machine when this box appears. To start installing updates, select the Restart and Install Updates button. Jan 15, 2020  Update Microsoft applications for Mac by using msupdate. 1/15/2020; 2 minutes to read; In this article. Applies to: Office for Mac, Office 2019 for Mac, Office 2016 for Mac Microsoft AutoUpdate (MAU) version 3.18 and later includes the msupdate command-line tool. Feb 17, 2020  Update for Autoupdate always runs but never updates. Every Office Program (2019 / MAC) always has a check for updates bar & then ‘pop up” for Updating Microsoft Update (which never updates) & AutoUpdate never launches. Open an Office app such as Word, then on the top menu, click Help Check for Updates. If you don't see Check for Updates, run the latest version of Microsoft AutoUpdate tool, then check for updates again. Mar 10, 2020  Update history for Office for Mac. 3/10/2020; 4 minutes to read +5; In this article. Office for Mac that comes with an Office 365 subscription is updated on a regular basis to provide new features, security updates, and non-security updates.

      <Useraccountfolder> is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the House icon at the top of the Finder window.

   3. In the Logs folder, collect the log files.

Uninstall and reinstall Lync for Mac 2011

Mac Skype Microsoft Account Free

If the steps in this article don't resolve the issue, try to do a clean uninstallation of Lync for Mac 2011, and then reinstall the application. For more information about how to do a clean uninstallation of Lync for Mac 2011, see How to do a clean uninstallation of Lync for Mac 2011.

Link Skype Account To Microsoft Account

More Information

If you're using third-party virtualization software for the Mac, it can coincide with various performance-related issues including but not limited to slow desktop sharing, unexpected poor media quality, possible sign-in and Exchange integration issues. In order to continue, Microsoft technical support may have to confirm that the issue occurs on a computer where the third-party virtualization software isn’t present.

Third-party information disclaimer

Skype And Microsoft Account Merge

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Skype Mac Ohne Microsoft Account

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