Microsoft Outlook 365 Mac Will Not Accept Password

Outlook: Troubleshooting. Cannot set up Godaddy email in Outlook 2016 MAC. 4 Replies Latest posted 8 months ago. Cannot Setup GoDaddy Email (non-Office 365) on Outlook from Office Professional Plus 2019. 1 Replies Latest posted 3 months ago. Cannot receive email after renew. On November 6, 2019, the new Outlook for Mac was announced at Microsoft Ignite. The new Outlook is now available to users in Insider Fast. Office 365 accounts: fixed an issue where password prompt is being displayed when Outlook launches. Window will now close after responding with accept. Jan 10, 2018  Mac Outlook 2016 and Exchange 365 Problems with erratic Syncing. Do you want to continue. If you accept this change you will lose any items that have not yet been synchronized, etc etc to accept the changes you have made and use the new mailbox, click OK', so you can then click OK or Work Offline. Please Note: Since the web site is not. Outlook for Office 365 Outlook for Office 365 for Mac Outlook 2019 Outlook 2016 Office for business Outlook 2013 Outlook 2010 Outlook 2007 Outlook 2016 for Mac More. Less There are two places you can change or update your email account password: in Outlook and with your email provider (for example, Office 365, Gmail, Yahoo, iCloud, or Xfinity).

  1. Microsoft Outlook 365 Mac Will Not Accept Password On Email
  2. Microsoft Outlook Not Accepting Password
  3. Microsoft Outlook 365 Mac Will Not Accept Password After Update
  4. Outlook 365 Won't Take Password
Learning has never been so easy!

So, I was having this BRUTALLY annoying issue on my macs (when I work from home, I work on my mac) where, every time I launched Outlook 2016, I would be prompted to login with my credentials.. Just super annoying and unnecessary.

Theres a ton of documentation on 'how to fix this' but a lot of it misses an important step (also, a facepalm step).

6 Steps total

In Microsoft Outlook 2016 for Mac, you are repeatedly prompted for authentication while you're connected to your Office 365 account. This issue occurs because of the presence of duplicate tokens in the keychain. To resolve this issue in Outlook 2016 for Mac, install the February 2017 Outlook update (version 15.31.0) from the. Enter your Google password and then select Sign in. At the bottom of the next screen, select Mail and Windows Computer from the drop-down lists, then select Generate. Google will display an app password for you. Copy this password (without the spaces) and enter this password when Outlook prompts you for a password. Sep 03, 2015 OUTLOOK in 365 Suite Suddenly won't accept password Hi. Suddenly, in Microsoft Office 365, my Outlook e-mail program keeps prompting me for a password, but won't accept the same password that works for my other 365 applications (e.g., PPT, Excel).

Step 1: Open the Keychain

Theres a bunch of ways to do it, but ultimately, the easiest way is to press CMD+Space, to open spotlight, then search 'Keychain Access'.

Step 2: Clear old items relating to Exchange/MS login in the keychain

According to a Microsoft Representative, the best option here is:

Make sure you quit Outlook and other Office apps.

Search 'Exchange' under Login --> All Items and delete everything (NOT EVERYTHING - take a look and make sure you're only deleting entries that are in some way related to Microsoft)

Search 'Office' and delete everything
Search 'ADAL' and delete everything

Step 3: Open Outlook & Login

Yea, I know, we're trying to fix this - but you have to log in this ONE more time..

Step 4: Open Outlook Preferences from the menu

Click Outlook -> Preferences in the menu bar

Step 5: Open Accounts

Open the Accounts Section..

Step 6: Finally.. Add your password

Outlook 365 password not working

Seriously - this is critical! Add your password in the password field for the account in question, then close the preferences window.

NOW - when you restart Outlook you SHOULD NOT have to login!

While this isn't the most difficult or pressing issue in the world, it most definitely is annoying! I hope this guide helps some folks!

References

  • michaelkummer.com
  • Microsoft TechNet Discussion

5 Comments

  • Chipotle
    Tony Bongiorno Jul 19, 2017 at 06:07pm

    Thanks for posting. I've seen this quite a few times from multiple users

  • Sonora
    TMagro Apr 8, 2019 at 07:45pm

    Tried and still not working for me. Box will not go away. :(

  • Pimiento
    spicehead-pn1ix Jul 16, 2019 at 04:02pm

    Thanks for posting, but the login box still appears. A question -- when I searched Exchange, should I delete the Private Exchange Key (two of them) and Public Exchange Key (also two files)?

  • Pimiento
    spicehead-xgxh2 Aug 6, 2019 at 06:33am

    still not working for me. I have 3 office 365 accounts, and every time I should enter the password 3 times for each account. It is really annoying

  • Sonora
    earthsound Mar 31, 2020 at 06:22pm

    A couple of steps we added to our recipe to workaround this longstanding issue:

    - Open Keychain Access > View > Show Invisible Items
    - After deleting entries in Keychain related to office, exchange, and adal > restart computer.
    - In Keychain > lock the login entry.
    - Open Outlook > input password to allow access to Keychain again
    - Continue with steps to input password into the password textbox under Tools > Accounts > mailbox(es) having issues
    - Restart Outlook

-->

Symptoms

When you try to create an Outlook profile or connect to a Microsoft Office 365 mailbox, you're continually prompted for credentials while the client displays a 'trying to connect..' message. If you cancel the credentials prompt, you receive the following error message:

Is there a microsoft internet explorer for mac. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

Cause

This issue can occur if the Logon network security settingon the Security tab of the Microsoft Exchange dialog box is set to a value other than Anonymous Authentication.

Resolution

Note

Microsoft Outlook 2016 and some recent builds of Outlook 2013 are not affected by this issue. Those versions have been updated to prevent the problem that is described in the 'Symptoms' section. These versions have the Logon network security setting disabled or removed from the Microsoft Exchange email account settings.

For newer versions of Outlook

You may be an Office 365 customer who is experiencing the error that is described in the 'Symptoms' section when you try to connect to an Exchange Online mailbox. You may also already be running newer versions of Outlook 2013 or Outlook 2016. If both conditions are true, we highly recommend that you use the Outlook keeps asking for my password diagnostic to troubleshoot issues in which Outlook continually prompts for a password.

For example, if you set AutoRecover to save every 5 minutes, you may recover more information in the event of unexpected shutdown — such as from a power outage — than if it's set to save every 10 or 15 minutes.If you manually save your file, the previous AutoRecover files are removed because you've just saved your changes.AutoSave is a different feature which automatically saves your file as you work - just like if you save the file manually - so that you don't have to worry about saving on the go. On the Mac, AutoSave is available in Excel, Word, and PowerPoint for Office 365 for Mac subscribers. Recover a file saved by AutoRecoverNormally, the application will automatically recover your work the next time that you open the app following a power failure or other unexpected shutdown by detecting that an AutoRecover file exists and automatically opening it. Microsoft powerpoint download. When AutoSave is turned on AutoRecover files are rarely needed.For more information see. If you want to keep the recovered file, you should immediately save it before closing or editing it.If you want to find any AutoRecovered files on your computer, switch to Finder,then click Go Go To Folder (or press SHIFT + COMMAND + G) and enter the appropriate folder path from the table below.

This diagnostic does automated checks and returns possible solutions for you to use to try to fix any detected issues.

If you are connecting to an Exchange On-Premises mailbox, see the following articles for additional troubleshooting:

Additionally, you can view the following forum thread for common causes:

Microsoft Outlook 365 Mac Will Not Accept Password On Email

For affected versions of Outlook

If you have an older version of Outlook, change the Logon network security setting to Anonymous Authentication to fix this issue. To do this, follow these steps:

  1. Exit Outlook.

  2. Open Control Panel, and then do one of the following:

    • In Windows 10, Windows 8.1, or Windows 7, click Start, type control panel in the search box, and then press Enter.
    • In Windows 8, swipe in from the right side to open the charms, tap or click Search, and then type control panel in the search box. Or, type control panel at the Start screen, and then tap or click Control Panel in the search results.

  3. In Control Panel, locate and double-click Mail.

  4. Click Show Profiles, select your Outlook profile, and then click Properties.

  5. Click E-mail Accounts.

  6. Select your email account, and then click Change.

  7. In the Change Account dialog box, click More Settings.

  8. In the Microsoft Exchange dialog box, select the Security tab.

  9. On the Login network security list, select Anonymous Authentication, and then click OK.

  10. Click Next, click Finish, and then click Close on the Account Settings dialog box.

  11. Click Close on the Mail Setup dialog box, and then click OK to close the Mail control panel.

More Information

To locate and view the registry setting for Anonymous Authentication in the Outlook profile, follow these steps.

Important

Microsoft Outlook Not Accepting Password

Modifying the Outlook profile by using the 'Profiles' registry path is not supported and may cause your Outlook profile to be in an unsupported state.

Important

Microsoft Outlook 365 Mac Will Not Accept Password After Update

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you access it, back up the registry for restoration in case problems occur.

Outlook 365 Won't Take Password

  1. Open Registry Editor. To do this, do one of the following:

    • In Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R to open the Run dialog box, type regedit.exe, and then click OK.
    • In Windows 7, click Start, type regedit in the Start Search box, and then press Enter. If you're prompted for an administrator password or for confirmation, type the password, or click Allow.

  2. Locate the following registry path, as appropriate for your version of Outlook:

    • For Outlook 2013

      HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookProfiles

    • For Outlook 2010 and 2007

      HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows Messaging SubsystemProfiles

  3. Under this subkey, locate and expand the name of your Outlook profile.

  4. Under the profile, locate and expand the 9375CFF0413111d3B88A00104B2A6676 key.

  5. Under the 9375CFF0413111d3B88A00104B2A6676 key, you see a subkey for each account in your profile. Select the first subfolder (00000001), and then examine the data of the Account Name binary value by double-clicking the value. Repeat this process until you find the Account Name value that includes your SMTP address. For example, the Account Name value points to **guidopica@contoso.com** under the 00000003 subkey.

  6. Under the 0000000x subkey, locate the Service UID binary value. It represent a GUID (for example, c3 d1 9a 7b 80 1b c4 4a 96 0a e5 b6 3b f9 7c 7e).

  7. Locate the subfolder in your profile that matches the GUID value that's identified in step 6 (for example, c3d19a7b801bc44a960ae5b63bf97c7e).

  8. Under the subkey that you found in step 7, examine the 01023d0d binary value. It represents a GUID (for example, 5f cf d5 f1 ba 5c 6f 45 b3 57 cc 5e 0d 16 94 58).

  9. Locate the subfolder in your profile that matches the GUID value that's identified in step 8 (for example, 5fcfd5f1ba5c6f45b357cc5e0d169458).

  10. Under the subkey that's found in step 9, examine the value of the 00036619 binary value. This value determines whether Outlook is using Anonymous Authentication.

    Binary: 00036619

    Data: 01 f0 00 80Anonymous Authentication

    Any other value represents an authentication method other than Anonymous.